How can we help?

First, confirm you're using the email address you registered with. If you signed up with Google, use the "Continue with Google" button instead of a password. If you still can't get in, try resetting your password using the "Forgot your password" link on the sign-in page — we'll email you a reset link within a few minutes.

On the sign-in page, tap "Forgot your password?" and enter your email. We'll send a secure link valid for one hour. Open it, choose a new password, and you'll be redirected back to sign in. If the link expires, request a new one. For your security, password reset links can only be used once.

Check your spam or promotions folder — the code comes from an automated sender. Codes expire after 10 minutes; if yours expired, return to the sign-up screen and tap "Resend." Still nothing? Email us at support@kailahil.com and we'll verify your account manually.

Sign in and open My Account from the footer. Your name and email appear in the profile header. To change your email address or delete your account, email support@kailahil.com — those changes require verification on our end for security.

After you submit a bundle through the Get Started flow, it appears under "My Events" in your account dashboard. Each inquiry shows its current status — inquiry, planning, confirmed, or completed. We also email you at each status change.

Submitting an inquiry doesn't reserve a date or charge you. Once we review your bundle, we'll send a quote and a booking agreement. A signed agreement and deposit hold your date; the balance is due before the event. For payment-specific questions, email support@kailahil.com with your inquiry reference.

Yes — changes depend on how far in advance you ask and what's been confirmed. Email us as early as possible and we'll walk you through the options based on your agreement.